How we use your information
- visitors to our websites;
- complainants and other individuals in relation to an enquiry;
- people who use our services; and
- job applicants and our current and former employees.
- to ensure that content from our site is presented in the most effective manner for you and for your computer;
- to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- to carry out our obligations arising from any contracts entered into between you and us;
- to notify you about changes to our service;
Visitors to our websites
Use of cookies by Mining Outlook
People who email us
People who make a complaint
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We will keep personal information contained in complaint files in line with our retention policy. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
People who enquire with us
Where enquiries are submitted to us we use the information supplied to process the enquiry. When consent is given, we will continue to contact the enquirer with information on services that we provide.
We may retain personal information, in the form of names and email addresses, for direct marketing communications.
People who use our services
Job applicants, current, and former Outlook Publishing employees
Disclosure of personal information
Access to personal information
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.