It ultimately comes down to understanding your operational reality. Companies often struggle with these types of transitions because they buy a modern system and expect it to fix broken processes overnight. Rather than continuing to patch disconnected systems together, we chose to build our own middleware platform that connected our warehouse management system, our customers’ ERP systems, and their retail sales channels into a unified ecosystem.
Not every company has the means to make that type of investment. It’s the kind of decision that can be financially and operationally painful in the short term but transformational in the long term. Our success came from building technology around how our customers and operations actually function rather than forcing our business into a vendor’s assumptions of how it should operate.
I’d say that to facilitate a successful transition, companies should start by mapping their data flows. A modern system has to handle what goes wrong just as effectively as what goes right, and transitions typically break down during periods of operational stress when systems are processing huge volumes of new data. Companies should identify those moments first, then evaluate whether the new solution can truly support them before committing.
Mark Becker
CEO and co-Founder, G10 Fulfillment
About Marc Becker
Mark Becker is the CEO and co-Founder of G10 Fulfillment (G10), a national 3PL provider. Under Becker’s leadership, G10 has developed proprietary warehouse management and integration technology and grown to serve hundreds of e-commerce and retail brands across Amazon, Shopify, Walmart Marketplace, and beyond.
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