Starting from scratch is a big mistake when moving away from legacy systems. The secret to a modern supply chain is evolution, not disruption.
Too often, transformation programmes are approached as large-scale system overhauls. The most effective approaches are incremental: evolving existing systems, improving visibility, and introducing new tools that add value. This reduces risk, maintains continuity, and delivers improvements faster.
At FedEx, we layer advanced capabilities onto our existing infrastructure. Today, we generate over a petabyte of data daily for predictive analytics to optimise operations. Implementing a common data platform has also improved visibility across our European network – from assets to cost-to-serve.
FedEx Surround, introduced in Europe in 2024, illustrates this. Built on existing systems, this AI-powered platform analyses real-time risks like weather disruptions, enabling teams to proactively reroute shipments and keep customers informed. This results in faster, more transparent deliveries.
Ultimately, transformation means introducing the right tools at the right time. By anticipating rather than reacting to disruption, organisations build a competitive advantage.
System transformation is as much a leadership challenge as a technological one. Whilst automation drives speed and efficiency, human judgement remains critical. Success comes from combining technology, data, and human insight to stay ahead.
Rob Peto
Vice President Operations Northern Europe, FedEx
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The Question is a thought leadership series published on Supply Chain Outlook, created to explore the questions shaping global logistics, procurement, transportation, and supply networks.
This edition of The Question is sponsored by Syspro.
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