Modernising legacy systems isn’t about simply getting rid of the old and replacing it with the new. The most successful transformations embed legacy process knowledge into more flexible, data-driven environments without losing stability along the way. Phased implementation, strong data governance, and close collaboration between technology and operations teams are all critical to making that happen.
The starting point is a clear view of the external realities the operation must respond to, including disruption, cost pressure, and rising client expectations. That means building with flexibility in mind using tools such as automation, robotics, data integration, and AI to create a solution that can adapt as conditions change. The strongest approach uses automation to improve resilience and maintain high quality when complexity rises. This doesn’t just mean adding more robots; the most effective solutions blend smart automation with human judgement.
Technology can take on repetitive, rules-based tasks, improve visibility, and help manage variability, whilst people stay focused on exceptions, decision-making, and continuous improvement. That combination creates operations that are more responsive, more resilient, and better prepared for what comes next.
Dennis Schmitz
Managing Director UK, Arvato
About Dennis Schmitz
Dennis Schmitz is an international operations leader with expertise in supply chain services, transport management, financial services, and global account operations. As Managing Director UK for Arvato, he has led organisational development, cross-cultural teams, and omnichannel strategies, consistently improving operational performance and customer experience across markets.
About Arvato
Arvato is a global third-party logistics (3PL) provider specialising in supply chain management and e-commerce logistics. Serving industries including consumer products, tech, healthcare, automotive, and publishing, Arvato operates over 100 locations worldwide with 20,000+ employees, delivering technology-driven fulfilment and distribution solutions. Arvato is a subsidiary of Bertelsmann.
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